Terms of Service
Terms of service · What you are buying, what you get, and how refunds work.
Who you are contracting with
These terms cover use of https://www.exiid.com and any service you buy through it. The seller of record for online payments is Exiid Labs LTD, a company registered in England and Wales, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom. For larger scoped engagements the contracting entity may instead be Spectra Solutions SL (Spain), Spectra Sphere LLC (United States), or Exiid Labs SARL (Morocco); when that applies it is named in the written scope before anything is signed. Full entity details are on the Legal page at /legal. By paying for a service or using this site you accept these terms.
What we sell on this site
This site does not sell anything directly. There is no cart, no checkout, and no card field anywhere on exiid.com: it is where we explain the work and where you send a brief. The first paid step is the Decision Diagnostic, a written engagement that maps decision gaps, tracking blind spots, and loop failures in your business, and sets go/no-go criteria before any open scope. The fee is fixed for your engagement but scoped to it: it starts from $1,500 USD and depends on the size and complexity of what we are looking at. It is a one-time payment, not a subscription: nothing recurs, and there is nothing to cancel after delivery. Everything further up the ladder (Proof Sprint, install bundles, joint ventures) is scoped and contracted separately in writing.
Price, currency, and tax
Prices are in US dollars. There is no single list price: the fee is quoted per engagement after brief review, and we put your number in writing before any invoice goes out. Any VAT or sales tax that applies is shown as a separate line on the invoice. Your bank may add its own currency-conversion or foreign-transaction fee; that fee is between you and your bank. Price bands published elsewhere on this site are indicative entry points, not offers. The invoice is the binding document: if its total does not match what we agreed in writing, do not pay it, tell us and we will void it and reissue.
How payment is handled
You pay against an invoice, not through this website. Once the scope and the number are agreed in writing, we issue an invoice from billing.exiid.com, the Exiid Labs billing gateway, and it reaches you by email as a link to a Stripe-hosted invoice page. You pay there, by card or by the methods the invoice offers. Stripe is the payment processor and handles the card details end to end; Exiid never sees or stores your card number, and there is no card field on exiid.com to type one into. Stripe issues the receipt. Your bank statement shows the Exiid Labs descriptor. If an invoice arrives that you did not expect, or from an address that is not ours, do not pay it, forward it to yassine@exiid.com and we will confirm.
What you get and when
The order is: you send a brief, we reply within 2–3 business days with a fit read, and if it is a fit we agree scope and price in writing. Then the invoice goes out. Once it is paid we book a short intake call, and the written Decision Diagnostic is delivered within 10 business days of that call, unless we agree a different window in writing. Delivery is a written artifact sent by email: a friction map and named go/no-go criteria. If we are waiting on information or access from you, the clock pauses until we have it. If we cannot deliver in the agreed window for a reason that is ours, you get a full refund.
Refunds and cancellation
An unpaid invoice can be cancelled at any time by telling us: nothing has been charged, and we void it. Once it is paid, cancel before the intake call and you get a full refund, no reason needed. Cancel after the intake call but before the written diagnostic is delivered and you get 50% back, because the fee covers operator time already committed. Once the written diagnostic is delivered there is no refund: it is a bespoke written artifact and cannot be returned. The exception stands in both directions, if we miss the delivery window for a reason that is ours, or if the delivered work does not cover what the written scope said it would, you get a full refund. To request one, email yassine@exiid.com with your invoice number. We answer refund requests within 2–3 business days and send approved refunds back to the original payment method within 10 business days.
If you are buying as a consumer
Most buyers here are businesses, and business-to-business purchases do not carry a statutory cooling-off period. If you are buying as a consumer in the UK or EU, you have 14 days to cancel a distance contract. If you ask us to start inside that 14-day window, work may begin before it closes, and if you then cancel you owe a fair amount for the work already done. Nothing in these terms removes rights you have by law as a consumer.
What you need to bring
The diagnostic is only as good as what it can see. You agree to give accurate information and reasonable access to the metrics, tooling, and people the scope names, and to hold the rights to whatever you share with us. If access does not arrive, we say so rather than guessing, and the delivery window pauses.
Confidentiality and ownership
What you share with us stays confidential and is used only to do the work. Once payment clears, the written deliverable is yours to use inside your business. The methods, frameworks, templates, and tooling behind it stay ours, including anything we developed before or outside your engagement. We do not name you publicly or use your logo without written permission.
What this is not
A diagnostic is evidence and judgment, not a guarantee. We do not promise a revenue number, a growth rate, or a specific outcome, and a go/no-go memo can honestly say no. This is not legal, tax, accounting, or investment advice. Venture pattern studies and status pages on this site describe operating discipline and evidence types, not audited financial results.
Liability
Nothing here limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law. Beyond that, our total liability connected to a purchase is capped at the amount you paid for it, and neither side is liable to the other for lost profit, lost revenue, or indirect or consequential loss.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, unless a signed scope names a different contracting entity and forum. If you are a consumer, you keep the protection of the mandatory law of the country you live in.
Support and complaints
Support, billing questions, and complaints all go to the same place: yassine@exiid.com. There is no ticket queue and no handoff. We reply within 2–3 business days. If something went wrong, say what happened and include your order reference; we would rather fix it or refund it than argue about it.
Changes to these terms
We can update these terms as the offer changes. The version live on this page when you pay is the version that governs your purchase, so if it matters to you, save a copy at checkout. Material changes are dated on this page.