Terms of Service
Terms of service · What you are buying, what you get, and how refunds work.
Who you are contracting with
These terms cover use of https://www.exiid.com and any service you buy through it. Exiid Labs LTD owns and operates every product and service described here, and is the party you contract with: registered in England and Wales, company number 13081898, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom. For larger scoped engagements the contracting entity may instead be Spectra Solutions SL (Spain), Spectra Sphere LLC (United States), or Exiid Labs SARL (Morocco); when that applies it is named in the written scope before anything is signed. Payment processing is separate: it is provided by Fintrate LTD, registered in England and Wales, company number 15421359, under contract with Exiid Labs LTD, which is why Fintrate LTD appears on invoices and receipts. See 'How payment is handled' below. Both companies can be verified on the UK register; full entity details are on the Legal page at /legal. By paying for a service or using this site you accept these terms.
What we sell on this site
This site does not sell anything directly. There is no cart, checkout, or card field on exiid.com; it is where Exiid explains the work and accepts briefs. Paid Client Systems Diagnostics and Venture Partnership evaluations are not open currently. Advisory may be scoped after brief review. Any paid engagement that is accepted is fixed-scope, priced and contracted in writing before an invoice is issued. It is not a subscription, automatic renewal, or indefinite retainer.
Price, currency, and tax
Prices are in US dollars. There is no single list price: the fee is quoted per engagement after brief review, and we put your number in writing before any invoice goes out. Any VAT or sales tax that applies is shown as a separate line on the invoice. Your bank may add its own currency-conversion or foreign-transaction fee; that fee is between you and your bank. Price bands published elsewhere on this site are indicative entry points, not offers. The invoice is the binding document: if its total does not match what we agreed in writing, do not pay it, tell us and we will void it and reissue.
How payment is handled
You pay against an invoice, not through this website. Once the scope and the number are agreed in writing, we issue an invoice from billing.exiid.com, the Exiid Labs billing gateway, and it reaches you by email as a link to a Stripe-hosted invoice page. You pay there by card. The invoice page lists the exact card brands and any local methods available to you, which vary by country, so treat that page as the authoritative list rather than anything written here. Bank transfer suits larger engagements and can be arranged on request; ask before the invoice goes out and we will set it up. Stripe handles the card details end to end; Exiid never sees or stores your card number, and there is no card field on exiid.com to type one into. Expect to see two names, and this is deliberate rather than an error: Exiid Labs LTD is who you contract with and who does the work, while the Stripe account processing the payment belongs to Fintrate LTD, which provides payment processing to Exiid Labs LTD under contract. Fintrate LTD is therefore the name on Stripe-rendered surfaces such as the invoice page and the receipt. Your bank statement shows EXIID. If an invoice arrives that you did not expect, or from an address that is not ours, do not pay it, forward it to yassine@exiid.com and we will confirm.
Card security
No card details are entered on exiid.com, because there is nowhere on this site to enter them. The invoice link takes you to a page Stripe hosts and Stripe operates, and your card number, expiry, and security code go from your browser to Stripe without passing through our servers, our logs, or our inbox. Stripe is certified as a PCI Service Provider Level 1, the highest level defined by the card networks, and it stores the card data so we never have to. Every page of this site and every payment page is served over HTTPS. What we hold is your email address, the invoice, and whether it was paid.
Nothing ships, so nothing is returned
Everything sold here is work and written analysis, delivered by email. There is no physical product, no shipping, no delivery address, no customs, and no returns process, because there is nothing to send back. What replaces a return policy is the refund policy below, which is the whole of your protection on a purchase here. Read that section rather than looking for shipping terms, because there are none to find.
Where we can work
We work with businesses internationally, with one hard limit: we do not take engagements or payments from individuals, entities, or jurisdictions subject to UK, EU, or US sanctions, and Stripe applies its own screening on top of ours. If a sanctions or export-control restriction blocks an engagement, we say so and refund anything already paid rather than delivering partial work. Some engagements also involve regulated sectors where local licensing rules apply; when that affects scope, it is named in the written scope before anything is signed.
What you get and when
The order is: you send a brief, we reply within 2–3 business days with a fit read, and if it is a fit we agree scope and price in writing. Then the invoice goes out. Once it is paid we book a short intake call, and the written Decision Diagnostic is delivered within 10 business days of that call, unless we agree a different window in writing. Delivery is a written artifact sent by email: a friction map and named go/no-go criteria. If we are waiting on information or access from you, the clock pauses until we have it. If we cannot deliver in the agreed window for a reason that is ours, you get a full refund.
Refunds and cancellation
An unpaid invoice can be cancelled at any time by telling us: nothing has been charged, and we void it. Once it is paid, cancel before the intake call and you get a full refund, no reason needed. Cancel after the intake call but before the written diagnostic is delivered and you get 50% back, because the fee covers operator time already committed. Once the written diagnostic is delivered there is no refund: it is a bespoke written artifact and cannot be returned. The exception stands in both directions, if we miss the delivery window for a reason that is ours, or if the delivered work does not cover what the written scope said it would, you get a full refund. To request one, email support@exiid.com with your invoice number, or call +44 7455 943139. We answer refund requests within 2–3 business days and send approved refunds back to the original payment method within 10 business days.
If you are buying as a consumer
Most buyers here are businesses, and business-to-business purchases do not carry a statutory cooling-off period. If you are buying as a consumer in the UK or EU, you have 14 days to cancel a distance contract. If you ask us to start inside that 14-day window, work may begin before it closes, and if you then cancel you owe a fair amount for the work already done. Nothing in these terms removes rights you have by law as a consumer.
What you need to bring
The diagnostic is only as good as what it can see. You agree to give accurate information and reasonable access to the metrics, tooling, and people the scope names, and to hold the rights to whatever you share with us. If access does not arrive, we say so rather than guessing, and the delivery window pauses.
Confidentiality and ownership
What you share with us stays confidential and is used only to do the work. Once payment clears, the written deliverable is yours to use inside your business. The methods, frameworks, templates, and tooling behind it stay ours, including anything we developed before or outside your engagement. We do not name you publicly or use your logo without written permission.
What this is not
A diagnostic is evidence and judgment, not a guarantee. We do not promise a revenue number, a growth rate, or a specific outcome, and a go/no-go memo can honestly say no. This is not legal, tax, accounting, or investment advice. Venture pattern studies and status pages on this site describe operating discipline and evidence types, not audited financial results.
Liability
Nothing here limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law. Beyond that, our total liability connected to a purchase is capped at the amount you paid for it, and neither side is liable to the other for lost profit, lost revenue, or indirect or consequential loss.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, unless a signed scope names a different contracting entity and forum. If you are a consumer, you keep the protection of the mandatory law of the country you live in.
How to reach a person
Anything about an invoice, a payment, a refund, or a complaint goes to support: support@exiid.com, or call +44 7455 943139. The full support page, including what to do about a charge you do not recognise, is at /support. There is no ticket queue and no handoff; both land with the operator. Post reaches us at Exiid Labs LTD, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom. New business is a different door: send a brief through the Brief Desk at https://www.exiid.com/contact, which goes straight to the operator inbox at yassine@exiid.com. Email replies come within 2–3 business days. If something went wrong, say what happened and include your invoice number; we would rather fix it or refund it than argue about it.
Changes to these terms
We can update these terms as the offer changes. The version live on this page when you pay is the version that governs your purchase, so if it matters to you, save a copy at checkout. Material changes are dated on this page.